Cancellation & Refund Policy

Customers can cancel their orders under the following conditions:

Order Cancellation: Orders can be canceled only before they are processed and dispatched. Once an order is dispatched for delivery, cancellations are no longer possible.

Immediate Refunds: Refund requests for completed payments are accepted if the request is submitted within 1 hour of placing the order, provided the order has not been confirmed or dispatched. Please note that payment gateway processing fees and any applicable taxes will be deducted from the refunded amount.
Returns: Once the customer has received the product, returns are not accepted.
Exchanges for Defective Products: If a product is found to be defective, it can be exchanged. To proceed with an exchange, the warranty/authenticity slip provided with the product must be retained and presented. If the warranty slip is lost, the right to claim an exchange is forfeited. The process of inspecting and exchanging a defective product takes 5 to 7 business days.

Contact our customer support via phone/WhatsApp with your order details and the reason for the request.
Our support team will review your case, and if approved, the refund will be processed back to your original method of payment within 2 business days.

By placing a reservation or pre-order for any of our products, you acknowledge and agree to the following terms:

All reservations are subject to a 50% non-refundable fee.
If you choose to cancel your reservation for any reason, only 50% of the total amount paid will be refunded. This policy covers administrative costs, production planning, and secures your item in our inventory queue.
Delayed Delivery: In the event of any unexpected delay in delivering a reserved product, we assure our customers that their order will be fulfilled. As a gesture of appreciation for your patience, compensation or a special bonus will be provided.
Full Refund Condition: If the product is not delivered within the estimated delivery period stated at the time of reservation (e.g., within the specified month), the customer retains the right to request a full 100% refund of the amount paid.

For any questions, issues, or requests regarding refunds, exchanges, or cancellations, please contact our customer care team directly via: